How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partner will then bring the package to you at the earliest possible. In case, they are unable to reach the address provided by you or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in boxes, which are covered in a plastic layer. We pride ourselves on our packaging protocol and aim to keep you just as happy!
What are the locations to which MAISON DES PARFUMS ships their products?
Maison Des Parfums ships throughout India!
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
What is the estimated delivery time?
We dispatch most orders within 5-7 business days (excluding Sundays and public holidays)
Are there any shipping charges applicable on my order?
Maison Des Parfums does not levy any shipping & handling charges.
Does MAISON DES PARFUMS ship outside India?
Currently, Maison Des Parfums does not ship outside India.
Please allow 5-7 working days for your order to be dispatched. Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received, and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays. The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. For shipments delivered outside DELHI, the customer’s state may charge an GST Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.
Domestic customers are responsible for any GST charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Tracking: e-mail containing your package tracking information will be sent after shipment
How do I check the current status of my order?
Click on the “Terms & Conditions” tab then click on “Track Order” page and you can instantly see the status of a specific order and all your past orders. OR you can click on top right corner on “Track Order” If an order is in progress, you may track it directly through the waybill number provided by our delivery partner.
What do all the different order statuses mean?
Pending: Your order has been placed successfully.
Processing: Your order is being processed by us and will be dispatched shortly.
Order Shipped: Your order has been dispatched by us and is with the courier company on its way to your address.
Order Cancelled: Your order has been cancelled.
Partially Shipped: Part(s) of your order have been dispatched; the next part(s) will be following shortly.
Can I order a product that is “Out of Stock”?
Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock.
Simply click on the product.
Once you are on the product page, you will immediately see an option to notify you when the product is back in stock. All you have to do is provide your registered email address.
Does MAISON DES PARFUMS have any physical boutiques?
Yes, Maison Des Parfums has one boutique in Select City Walk Mall, New Delhi, and a second one at Palladium, Mumbai.
G-55, Ground Floor, Select City Walk, New Delhi - 110017
2. Mumbai :
F-15A, 1st Floor, Palladium Mall, Lower Parel, Mumbai - 400013